Our Customer Journey
30 years’ history and specialist expertise combine to deliver unparalleled service for our customers across the UK. Our commitment to safety and improving productivity is at the very heart of our customer journey.
Supporting your hire needs every step of the way…
As an industry leader and innovator of products that further enhance safety and efficiency, our hire fleet is constantly evolving. Our commitment to our customers ensures high quality, reliable equipment for every hire. Our customer journey is simplistic, providing the option to manage your account online or speak to our National Hire Desk.
Find Out More
Hire Desk
Get in touch with us and we will advise you on the right equipment for your requirements. Our team of experts have specialist knowledge of the mechanical, electrical and fit-out markets.
Our Hire Desk is available Monday to Friday, 7:30am–5pm.
- Call the MEP Hire Desk: 0800 587 5121
- Or email, [email protected].
Online
Set up a Web Account online—Live chat available 24/7.
Alternatively, you can place an order online at a time and place that is convenient to you. Simply set-up a Web Account on our website and we will then match this to your MEP Hire Trade Account, if you have one. Our Website and Live Chat function is available 24/7.
A fully trained MEP Hire colleague will deliver your equipment when, and where, you need it, no matter where you are in the UK.
FORS Gold—our entire network is FORS Gold certified, guaranteeing that you have the best delivery experience possible. It also means we are committed to sustainable operations too!
Our Track Your Order and SMS Delivery Updates service will help you to get live updates on when your hires will arrive on-site, helping you to better manage deliveries.
Viewing POD and POC information on your Web Account allows you to stay on top of your hires.
High Quality Equipment
MEP Hire equipment comes checked, calibrated and ready for action! We have one of the largest and newest fleets in the industry and we never send out a hire until it has passed our rigorous safety checks. This helps to keep your workforce safe and significantly reduces the risk of down-time due to faults.
Additionally, by working with MEP Hire, you will have access to:
- Asset Enquiry—a QR code on equipment provides quick and easy access to machine information, safety guidance, user guides, videos and service history information
- Familiarisations & Tool Box Talks—delivered on-site by our fully trained experts, allowing you to ensure workers are fully trained and safe when using our equipment. We can direct you to professional training, should that be needed for certain equipment, such as IPAF, LEEA and LOLER certifications
- Flexible Live Hire Reports—see all your live hire's across multiple sites, nationwide, delivered by email or available within your Web Account
- Simple Electronic Invoicing—fast and accurate billing delivered by email or available on your online account
- Access to Hire Agreements & Pricing—up-to-date pricing and hire agreements available by email or on your Web Account
- Simple Reporting for Breakdown or Faults—in the unlikely event you do have issues with a piece of equipment, reporting a breakdown or fault can be done easily via our Asset Enquiry.
Benefit from the same great service for off-hire’s as with initial delivery. We will collect your equipment when you tell us you need us to. You’ll also be able to Track Your Order to get updates on when we will arrive.
Open Your MEP Hire Web Account Today
We have made setting up a web account with MEP Hire really easy. Follow the link below to either sign-in to your account or begin your registration today.
